Resume

Product and UX Design Creative Professional

Design Fields: User Research | UI / UX | Interaction | Visual | Graphic

Talented, creative senior-level UI / UX and Product designer with 9 years of proficiency working in User Research, User Experience, UI Design, and Product Design; more than 15 years of experience working in visual and graphic design. Especially passionate for User Research and communicating users’ needs to stakeholders and engineering teams. Enjoys working with large and small teams and helping to lead them to greatness!

Additional Skills

  • Skilled User Researcher and conversationalist, able to draw information from people regarding how they use products, websites, applications, etc.
  • Deep experience with the Adobe Creative Cloud Suite (XD, Photoshop, Animate, Illustrator, InDesign, etc), Figma, and Sketch experience
  • Very familiar with working on Agile and waterfall-style teams, and the best ways to integrate UX into those.
  • Talented front-end web developer. Languages include HTML5, CSS3 and strong familiarity JavaScript.
  • Experienced with numerous frameworks and CMS platforms, including Bootstrap, WordPress, Woocommerce, Azure Dev Ops, Sharepoint, and more.
  • Create mockups, wireframes, and flowcharts relating to User Experience needs and sitemaps.
  • Experienced in application and game design. Released software on iOS and Google Play app stores.

Professional Experience

Klir                                                                  

Senior UI/UX Designer

May 2021–August 2022 | Remote Position

  • Created new UX and UI standards for the Klir application, used by water and sewer utility companies to manage water processes. Oversee the implementation of these standards by development teams and work closely with Product Owners, Product Managers, Front-end Developers, and Quality Assurance teams. 
  • Conduct frequent discovery and usability sessions with registered users of the Klir platform. This output was then compiled into detailed reports with accompanying mockups. This information is then used to drive decisions around application development in future Quarters and team sprints.
  • Build out detailed, interactive mockups and prototype designs with Figma and/or Adobe XD. These are often complex, large mockups created to show functionality across an entire ‘module’ of the application.  
  • Creation and maintenance of a component library housing all application components, design language, UI and UX rules & standards, as well as various component options and features.
  • Driving the creation of user personas and journey maps primarily to help define steps needed for QA testing and Customer Success teams, as well as describe Klir users for the Sales Team.

Quadax                                                                    

Lead UI/UX Designer

January 2019–March 2021 | Middleburg Heights, Ohio / Remote Hybrid

  • Responsible for the creation and implementation of UI and UX standards at Quadax, a medical billing company with roughly 1,000 employees. Designed and built out the Quadax style system in Adobe XD; Built out the functional component library using Storybook.js.
  • Set the design framework and standardizations for the Quadax RCO department, a new arm of the company driving the future of all Quadax products.
  • Conduct user testing and design reviews with internal users who use the Quadax applications. Design reviews are typically up to 40 pages and compile the results of user testing, statements made, etc. Make recommendations and provide wireframes.
  • Work closely with management, product managers, and business analysts to understand product goals and user needs, and work within the budget or parameters of any given sprint.
  • Work hand-in-hand with the development teams throughout Quadax. Provide detailed wireframes and interactive mockups;  
  • Built out HTML/CSS/JS frontend components in Bootstrap, Material UI or React for dev teams to utilize. Took on the role of front-end development expert for many of the teams at Quadax.

GemCo Medical                                                                    

Lead UI/UX Designer

June 2017–December 2019 | Hudson, Ohio

  • Responsible for conducting user testing and research, designing wireframes, high fidelity mockups, and HTML/CSS JavaScript functional prototypes. Conduct interviews with target audience members and develop accurate user personas. Provide guidance and design skills to Development and Marketing teams on best practices for usability.
  • Implemented the 4D process for all new projects – Divine, Design, Develop and Deliver – which puts UX at the heart of all the companies projects going forward.
  • Conduct user testing based on wireframes and/or high fidelity mockups to determine best courses of action.
  • Facilitated A/B Testing and managed site analytics (Google Analytics, Quantcast)
  • Rebuilt GemCare Wellness websites from bottom-up. Participants track their biometric data, message health coaches, upload and receive documents on desktop and mobile. 
  • Overhauled multiple intranet applications to make easier to sales and Customer Support to search for and obtain relevant information at a glance.
  • Designed GemCare Wellness Coaching Portal, an internal application where Health Coaches can see their daily appointments and patient information.
  • Created e-commerce website for Abbot Freestyle Libre CGM system, based on WordPress/Woocommerce
  • Designed order management and e-commerce platform for Edwards Health Care Services for a more efficient, easy-to-understand experience; mapped out information architecture and site map.
  • Redesigned most company logos and participated in rebranding initiatives.
  • Designed interactive styleguide for both marketing and development teams – contains colors, code, usage guidelines, etc. 

Lincoln Electric                                                                    

Web & Sharepoint Designer / Developer (Short-Term Contract)

February 2017–June 2017 | Euclid, Ohio / Remote

  • Designed websites and landing pages for WordPress, Sharepoint, Bootstrap, and entirely custom HTML/CSS/Javascript. Design graphics for websites and landing pages. Create infographics for relevant sites and campaigns. 
  • Designed and developed Data Monitoring 12-page website in Microsoft Sharepoint. 
  • Worked with remote team in California to implement Lincoln Electric WordPress website redesign
  • Designed and developed landing pages in Bootstrap, including creating all graphics and custom art. 

InUnison, LTD                                                                 

Design & Development Manager

January 2017–June 2017 | Westlake, Ohio

  • Oversee and partake in the design and development of client websites. Hold meeting with clients in person and by phone/email to ascertain client needs. Design websites in Sketch and develop them primarily on Bootstrap and WordPress. Ensure best practices relating to site code, SEO, optimization, etc, are followed. Design graphics and banners for client social media and digital advertising needs. 
  • Designed and developed websites for 1st Choice Roofing, Legacy Property Management, Eton Manufacturing and Heppner Air, among others.
  • Direct/coordinate freelancers on digital marketing initiatives, SEO management and social media management.
  • Developed multi-part Design Questionnaire online form to replace the old .PDF manual form for clients to fill out regarding their website needs.

Northeast Ohio Media Group / Cleveland.com / The Plain Dealer                                                                

Creative Team Lead / Supervisor

June 2010–September 2015 | Cleveland, Ohio

  • Oversaw group of 11 artists tasked with creating digital, web, print and marketing pieces. Spearheaded creation of digital initiatives, ads, and landing pages using frameworks such as Bootstrap or through CMS’s like WordPress or Joomla.
  • Trained Creative Team in the creation of web design and development. Taught best practices for web and digital, the importance of user experience, front end development (HTML, CSS, simple JS, and Flash animation).
  • Pushed for better User Experience on the cleveland.com website and was part of a panel of experts for a large site redesign in 2012.
  • Created campaign for Cleveland-based Baroque orchestra group, Apollo’s Fire, consisting of digital ad banners and expandable HTML5 video ads, promoting upcoming concerts and increased ticket and album sales.
  • Encouraged team to implement user research when creating larger digital ad campaigns, including conducting interviews with advertisers, potential users, sales, and marketing
  • Blazed new trails by expanding Creative Team’s role to include video creation, editing and on-location shooting, as well as preforming voiceovers and script writing.Participate in whiteboard and strategy sessions, creating effective ad campaigns; Conduct A/B testing and user preference tests with CampaignOps; post-mortem strategy sessions, delivering optimized online campaigns.

ProPress, Inc                                                              

Graphic / Web Designer

September 2005–June 2010 | Cleveland, Ohio

  • Designer for leading B2B magazines in the Confectionary industry, Professional Candy Buyer, Candy & Snack Business and Candy & Snack TODAY. Front End and UI designer and webmaster for candyandsnacktoday.com. Frequently designed print and digital ads for advertisers.
  • Designed front end and UI of candyandsnacktoday.com. Part of a team which created custom, mobile-optimized WordPress template, accommodating news / blog posts, advertisers.
  • Performed usability testing and research by reaching out to biggest buyers and advertisers and designing site to better meet unique needs.
  • Created brand new magazine, Candy & Snack TODAY. Designed interior layouts, feature templates and logo viewed by thousands of influential professionals and decision makers in confectionary industry.
  • Designed print and online ads for advertisers, including Hershey, M&M Mars, Embare, Ferrero Rocher and others, increasing sales and interest in products.