Resume

Senior-Level Product & UX

Design Fields: UI / UX |  User Research |  Strategy |  Product  |  Interaction | Visual | Graphic

I’m a senior product designer with 13+ years of experience crafting user-centered, mobile-first experiences with strong visual polish and deep UX strategy. I specialize in designing thoughtful, interactive systems that balance business goals with user needs — from research and wireframing to high-fidelity prototyping and iterative optimization. I bring a product mindset to everything I design, with experience in AI-adjacent platforms, design systems, and scalable UX patterns.

Professional Experience

Riverside Insights

Product Designer (Part-Time)

Location: Remote | Duration: March 2025 – Present

At Riverside Insights, I collaborate with product managers, assessment specialists, and educators to enhance the DESSA social-emotional screening platform. My work spans user research, stakeholder alignment, and information architecture, ensuring that our digital tools meet the real-world needs of teachers and administrators.

NOTABLE ACHIEVEMENTS

  • User Research: Conducted over a dozen user interviews and stakeholder workshops with K-12 educators, uncovering key workflow pain points that informed our feature roadmap.
  • Information Architecture: Mapped complex assessment workflows into clear site maps, user flows, and low- to mid-fi wireframes, reducing development rework by 30%.
  • Prototyping & Wireframing: Built interactive high-fi prototypes in Figma to validate UI patterns, leading to a 25% increase in usability test task success rates.
  • Documentation & UX Artifacts: Authored comprehensive IA and UI spec documents, collaborating with developers to ensure pixel-perfect implementation across desktop and mobile.

Dande Amusement Group

Digital Designer (Part-Time)

Location: Remote | Duration: January 2025 – Present

Helped to establish this startup brand’s digital presence and led all design efforts — from market research to UX strategy and collateral development — to provide support amusement and vending business.

NOTABLE ACHIEVEMENTS

  • Website Prototyping: Designed and launched the company website (Figma → Wordpress), crafting a mobile-first, on-brand experience that facilitated B2B lead generation.
  • User Research: Conducted market and user research, including surveys, competitive audits, and site visits, to define target customer segments and optimal prize selection criteria.
  • Information Architecture & Mapping: Architected an inventory-management prototype in Figma to streamline prize tracking, order fulfillment, and restocking workflows.
  • Digital Design Work: Created logos, social-media graphics, and sales collateral to drive outreach, resulting in two pilot placements with business partners.

New Era Technologies

User Experience Consultant for Altafiber/Hawaiian Telecom

Location: Remote | Duration: January 2025 – Present

Led the redesign of the shopping cart experience for Hawaiian Telecom, focusing on scalability for altafiber’s umbrella of ISP brands. Collaborated closely with cross-functional teams to ensure seamless integration of user needs, business goals, and technical constraints.

NOTABLE ACHIEVEMENTS

  • User Research: Pioneered the use of both moderated and unmoderated user testing, gathering insights from potential customers in Hawaii and the Midwest through Userlytics. These insights directly informed design decisions, optimizing the user journey and reducing checkout friction.
  • Cross-Team Collaboration: Partnered with developers, product managers, and stakeholders to create an Information Architecture framework that mapped user flows, database interactions, and key touchpoints in the checkout process, ensuring alignment with business and technical requirements.
  • Scalable Prototyping: Developed a series of flexible, reusable low- and high-fidelity prototypes that could be easily adapted to meet the needs of both Hawaiian Telecom and altafiber’s Midwest operations. This design system allowed for efficient rollout across multiple platforms.
  • Results-Driven Iteration: Revised flow outperformed the original in A/B testing by “over 5%”, recovering lost conversions and setting a scalable pattern for future implementation across other Altafiber brands.

General Services Administration, via Platinum 78 Technologies

User Experience Consultant for General Services Administration

Location: Remote | Duration: October 2023 – March 2024

Provided UX consultancy for a technology services firm, focusing on the General Services Administration (GSA), with a key role in guiding the setup of UX departments and projects. Delivered comprehensive support through examples, documentation, and presentations to federal agencies. Conducted extensive user research for the GSA, including moderated user interviews, A/B testing, card sorting and whiteboard activities, and other user research methodologies. 

NOTABLE ACHIEVEMENTS

  • Design System Research Lead: Spearheaded the development of a GSA-specific design system research project, producing an in-depth report that analyzed current federal design systems, identifying essential components and patterns, and outlining stakeholder and GSA team member’s experiences and challenges, alongside actionable recommendations for future implementation.
  • User Research Initiatives: Spearheaded moderated and unmoderated user research initiatives, synthesizing insights to inform design system enhancements for federal digital platforms.
  • Collaboration & Mentorship: Mentored junior team members, fostering a collaborative studio culture and elevating the craft of UX design. Collaborated with engineers to ensure adherence to design specifications, improving usability and accessibility across government platforms.
  • Heuristics & Usability Analysis: Authored four pivotal Heuristic, Section 508 accessibility, and Usability reports for current and upcoming GSA digital products, creating a foundation of reusable templates to streamline future heuristic evaluations, accessibility assessments, and user testing processes.

Lumen Technologies

Senior UX Strategist

Location: Remote | Duration: December 2022 – November 2023

As Senior UX Designer for telecommunications leaders CenturyLink and Quantum Fiber, I spearheaded UX/UI initiatives in close collaboration with UX research, product management, and development teams. I designed and delivered innovative, scalable solutions informed by extensive user research and validated through iterative usability testing. Recognized as the go-to designer for leading ideation and critique sessions, I mentored designers to elevate their craft and aligned cross-functional teams around a cohesive design vision. Additionally, I partnered with front-end developers to seamlessly bridge design and implementation, leveraging my expertise in HTML, CSS, and JavaScript to enhance collaboration and deliver high-quality outcomes.

NOTABLE ACHIEVEMENTS

  • Cross-Functional Collaboration: Partnered with product management, engineering, and research teams to ensure design alignment with business goals and technical constraints, delivering solutions that optimized both user experience and product requirements.
  • Information Architecture & Design Systems: Spearheaded the adoption of IA strategies during the discovery phase, improving decision-making processes. Contributed new components, patterns, and documentation to the design system, ensuring consistency across platforms.
  • Notification Center System for Quantum Fiber: Led the end-to-end design and development of a Facebook-style Notification Center, improving real-time communication with users. Delivered a seamless transition from research and design to developer handoff.
  • Broadband Nutrition Label: Managed a company-wide initiative to design a federal Broadband Nutrition Label, requiring collaboration with multiple teams, legal stakeholders, and C-suite executives. Built the prototype using HTML, CSS, and JavaScript, ensuring regulatory compliance and a smooth user experience.
  • Outage Map for Quantum Fiber: Designed an online outage solution that provided real-time status updates, improving user satisfaction during service disruptions. Managed the entire project lifecycle from concept to user testing and final implementation.
  • CenturyLink e-Commerce Order Experience: Redesigned the flow for the New Customers order experience at CenturyLink.com. Revised flow improved completion rates by 6.5%. 
  • Modem Replacement Service Design: Led the design of a streamlined modem replacement experience, creating clickable prototypes and refining the user journey through research and testing. Integrated live notifications and self-install guides to enhance customer service efficiency.
  • Design System Enhancements: Initiated and led the integration of Storybook.js into the design process, ensuring that the design system was scalable and adaptable across multiple products.

Klir

Senior UX Designer

Location: Remote | Duration: May 2021 – August 2022

As a pivotal figure in Klir’s design team, I spearheaded major UX/UI initiatives that significantly enhanced the platform’s usability and flexibility, focusing on creating a deeply user-centered design process. My role was central to pioneering innovative features and streamlining design workflows, fostering a culture of continuous improvement and user engagement.

NOTABLE ACHIEVEMENTS

  • Research & Discovery Program Co-Founder: Initiated and led the Klir Research & Discovery Program alongside a product team member, establishing a robust framework for gathering customer insights. This program became instrumental in directing the product’s future, evaluating its current state, conducting moderated user testing, distributing usability surveys, and running A/B tests, and utilizing analytics tools like Google Analytics, HotJar, and MixPanel to drive design decisions and optimize user experience.
  • App UI Redesign for Modular Customization: Orchestrated a comprehensive redesign of the Klir app, focusing on modularity to accommodate future customization needs. This effort transformed the app’s user interface, making it more intuitive and adaptable to evolving user requirements.
  • Transition Management from Adobe XD to Figma: Successfully managed the transition of Klir’s design system from Adobe XD to Figma, ensuring a seamless shift that maintained design consistency and team productivity. This strategic move enhanced collaborative capabilities and design efficiency.
  • Permit Expiration Feature Development: Identified the need for and led the development of the Permit Expiration feature within the Klir app, from inception through to implementation. This feature, which alerts users about water permit expirations and introduces a comprehensive permit search module, was conceived based on direct insights from permitting users. Through the Research & Discovery program, I executed the Double Diamond process to prototype, validate, and hand off this crucial functionality to the development team, significantly improving regulatory compliance and user satisfaction.
  • Front-End Development Contribution: Contributed to front-end development tasks using HTML5, CSS3, and JavaScript to implement design changes and ensure seamless integration of new features, enhancing the overall user interface and experience.

Quadax

Solo UX Designer

Location: Middleburg Heights, Ohio | Duration: January 2019 – March 2021

In my role as Solo UI/UX Designer at Quadax, a forefront medical billing company, I directed the overhaul of UI/UX standards and implemented design systems that propelled the company’s products to new heights of user experience and operational efficiency.Worked closely with management, product managers, and business analysts to align design initiatives with broader product strategies. My efforts ensured projects remained on track, within budget, and adhered to strategic objectives.

Notable Achievements

  • UI/UX Standards Overhaul: Spearheaded the establishment of comprehensive UI/UX standards, markedly enhancing user interaction and satisfaction across Quadax’s digital platforms.
  • Quadax Style System Creation: Initiated and deployed the Quadax style system utilizing Adobe XD, alongside a Storybook.js-based component library. This pivotal project fostered unparalleled design consistency and streamlined development workflows, setting a high benchmark for future design endeavors.
  • Revenue Cycle Operations (RCO) Design Leadership: Crafted and led the design framework for the RCO department, significantly influencing the strategic direction and visual language of Quadax’s future product suite.
  • Front-end Development Guidance: Provided expert leadership in front-end development, crafting bespoke HTML/CSS/JS components optimized for Bootstrap, Material UI, and React. My role as a mentor and authority in front-end practices significantly enhanced the development team’s efficiency and product quality.

Gemco Medical

User Experience Designer

Location: Hudson, Ohio | Duration: June 2017 – January 2018

As Lead UI/UX Designer, I led transformative design initiatives for GemCo Medical, enhancing interfaces for healthcare management and improving user engagement across patient and professional portals. I played a crucial role in introducing theimplementation of the 4D process (Divine, Design, Develop, Deliver), significantly enhancing the UX strategy across all projects.

NOTABLE ACHIEVEMENTS

  • GemCare Wellness Customer Portal Redesign: Directed the GemCare Portal redesign using heuristics and UX best practices due to limited initial research. Enhanced patient-coach interaction, establishing a strong start to my leadership in design.
  • Health Coach Portal Development: Conducted extensive interviews with over 30 health coaches and managers to overhaul the Health Coach Portal, which monitors patient data and progress. This involved identifying and addressing existing issues, resulting in a detailed report that guided the development of a highly functional portal tailored to the needs of health professionals.
  • EHCS Patient Management Shop Design: Led the creation of EHCS’s WordPress platform for managing diabetes supplies, setting a foundation for white label sites for breast pumps and the Freestyle Libre system, broadening service reach.

Yomigo, Via 1000 Monkeys, LLC

UI/UX Designer (Contract)

Location: Remote | Duration: October 2016 – April 2017                                                                                                      

  • Designed user interfaces and conducted guerrilla-style user testing for Yomigo, an early-stage Fintech startup for a fledgling split payment platform, improving the user experience based on feedback from potential users. 
  • Collaborated closely with stakeholders of a Washington D.C.-based startup to iteratively refine product designs and align with business objectives, ensuring a user-centric development approach. 
  • Applied heuristic analysis and best practices in UX/UI design to guide the development of Yomigo, facilitating a more intuitive and engaging user experience for split payments. 

1000 MONKEYS, Cleveland, OH                                           JANUARY 2014 – JANUARY 2021 (ish)

President / Lead Designer                                                                                                         

  • Launched and managed a company creating mobile games and apps for iOS/Android, along with web and graphic design services, catering to a varied client base.
  • Designed and launched “Candy Delicacy,” an engaging mobile game, achieving successful debuts on iOS and Google Play, utilizing Unity 3D for cross-platform optimization.
  • Expanded design portfolio into product design and e-commerce, creating and launching sites and products for sectors ranging from baby toys to lingerie, demonstrating a broad design skill set and project leadership.

LINCOLN ELECTRIC, Euclid, OH                                               FEBRUARY 2017– JUNE 2017

Sharepoint Designer / Developer (contract)

  • Delivered diverse web and landing page designs across WordPress, Bootstrap, and SharePoint, with a focus on seamless remote collaboration.
  • Contributed to a major WordPress website redesign for Lincoln Electric, aligning with the company’s refreshed brand identity.

INUNISON, LTD, Westlake, OH                                                   JANUARY 2017– JUNE 2017

Creative Design & Development Manager (freelance)

  • Led the design and development of client websites, engaging directly with clients to identify their needs and translating them into compelling website designs using Sketch, with development in Bootstrap and WordPress.
  • Ensured adherence to best practices in site coding, search engine optimization (SEO), and site performance optimization across all projects.

CLEVELAND.COM & THE PLAIN DEALER   Cleveland, OH        JUNE 2010 – AUGUST 2015

Creative Team Lead / Supervisor

  • Led an 11-member artist team, orchestrating the production of diverse digital, web, print, and marketing content using both Bootstrap and CMS platforms like WordPress.
  • Championed the adoption of best practices in HTML, CSS, and digital advertising, significantly enhancing the team’s web design capabilities.
  • Played a pivotal role in the user experience overhaul for the cleveland.com 2012 relaunch, contributing UX expertise to a panel of professionals.
  • Implemented user research in ad campaign strategies, improving engagement through data-driven insights and stakeholder interviews.
  • Broadened the team’s creative proficiency to include video production, scriptwriting, and voiceover work, further diversifying content offerings.
  • Drove campaign efficacy through strategic planning, A/B testing, and comprehensive post-campaign analysis for optimized digital presence.

PROPRESS, INC.   Cleveland, OH                                          SEPTEMBER 2005 – JUNE 2010

Graphic / Web Designer

  • Served as a designer for leading B2B magazines in the Confectionery industry, including Professional Candy Buyer, Candy & Snack Business, and the creation of a new magazine, Candy & Snack TODAY.
  • Undertook the role of front-end designer and webmaster for candyandsnacktoday.com, contributing to the custom mobile-optimized WordPress template’s development, accommodating news/blog posts and advertisers.
  • Conducted user testing and research by engaging with prominent buyers and advertisers to tailor the site to their unique needs, ensuring an optimal user experience.

Skillset

  • UX Research & Strategy: Expertise in usability testing, surveys, interviews, and data analysis to guide design decisions.
  • Information Architecture: Great at structuring and organizing info to improve site navigation and user experience.
  • Design & Prototyping: Skilled in Figma, Miro, Notion, and Adobe XD for creating wireframes, mockups, interactive prototypes, and UX deliverables such as whiteboarding sessions, user personas, IA maps and more.
  • Collaboration & Leadership: Experienced in leading design teams and collaborating with stakeholders to align UX initiatives with business goals.
  • Continuous Learning: Committed to staying updated with the latest UX trends, tools, and methodologies through ongoing professional development.
  • Dev Skills: Proficient in front-end development (HTML5, CSS3, JavaScript) in both Agile and Waterfall methodologies; Usage of Git repositories and merging code branches; Experience with WordPress & Joomla CMS.
  • Analytics Tools: Extensive experience using analytics programs such as Google Analytics, HotJar, and MixPanel in conjunction with conducting user research to optimize user experience and drive design decisions.
  • App Dev Creation: Successful mobile app and game design, with titles launched on iOS and Google Play.

Professional Development & Certifications

EDUCATIONAL EXPERIENCE

     Associates Degree, Marketing & Design

     Pitt Community College, Winterville, NC 2003

EXTRACURRICULARS

Twinsburg, Ohio Parks & Recreation Commission, Ward 3 Representative, 2024 – Present

  • Strategize and collaborate on the development and enhancement of park facilities and recreational programs to increase community engagement and attract more residents to Twinsburg’s parks.
  • Partner with city council officials and other commission members to oversee budgeting and execution of projects, ensuring optimal allocation of resources for current and prospective infrastructure and recreational activities.
  • Spearhead the planning and organization of city-wide recreational events, focusing on maximizing the use of personnel, equipment, and facilities, and improving the quality of community life through accessible and diverse activities.

Interaction Design Foundation

      COMPLETED COURSES

  • AI For Designers, 2024

      MASTER CLASS CERTIFICATIONS

  • How to Design for Neurodiversity: Inclusive Content and UX, 2024
  • AI-Powered UX Design: How to Elevate Your UX Career, 2023
  • Conversation Design: Practical Tips for AI Design, 2023How To
  • Craft Immersive Experiences in XR, 2023Boost Mobile UX with UX
  • Design Principles and Best Practices, 2022How to Create
  • Successful Design Systems with Storytelling, 2022
  • How to Design for Discoverability